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Steve3101
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Message 1 of 4
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printer won't copy suggestion to hit * and # useless as not option on my printer

Microsoft Windows 10 in S Mode

Went to community and solution for printer not copying even though it prints- wanted me to hit the * and then # but no place to do that on my 5740 Officejet printer

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

printer won't copy suggestion to hit * and # useless as not option on my printer

Hi @Steve3101

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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Steve3101
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Message 3 of 4
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HP Recommended

printer won't copy suggestion to hit * and # useless as not option on my printer

Suggestion below did not work. will have to find a service center and take it in

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HP Support Agent
HP Support Agent
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printer won't copy suggestion to hit * and # useless as not option on my printer

@Steve3101

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

Asmita
I am an HP Employee

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