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printer won't print black

HP Recommended
printer officejet pro 6968
Microsoft Windows 10 (64-bit)

A couple weeks ago my printer won't print black. I brought a new set of inks (both colors and black) and started printhead cleaning exercise. After about 10 tries the printer is still not working, but the new set of inks is running low and the last quality report prints nothing. I don't want to buy a second set of new inks just for nothing.  what should I do with this printer now? any advise is appreciated.

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @oldman01

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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