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snoad
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printer wont do colour

Ive got a HP OFfice jet 3831 that won't print in colour

 

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HP Recommended

printer wont do colour

@snoad

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

 

Meanwhile:

 

Print a Print Quality Diagnostic page

  1. Load plain paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools, and then touch Print Quality Report.

    A Print Quality Diagnostic page prints.

    Image: Print Quality Diagnostic page

If that does not print fine, try the steps mentioned in this HP document:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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