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‎06-26-2019 06:48 PM - last edited on ‎06-27-2019 07:09 AM by Retired

HP Recommended
Product: HP ENVY 4520
Operating System: Microsoft Windows 10 (64-bit)

so my printer works all day and I never turn my printer off. the next day I go to print and it will NOT print until I either unplug it from the wall or turn the printer off and then on again. I should not have to do that. 

I have re-downoaded the correct HP ENVY 4520 driver and it keeps happening. 

can someone tell me WHY this happens? and how do I fix it?

any help is appreciated

 

I would prefer someone to email me the fix and my email is [Personal Information Removed]

1 REPLY 1

‎06-26-2019 11:35 PM

HP Recommended

First off, never post private information on these boards, it will be removed by the moderators as it poses a security risk to you. Secondly are you connecting via usb or network. The problem you describe is common on network connected printers as windows likes to setup the printer using what is referred to as a WSD port. You can check in printer properties under the port section. If the connected port is labelled along the lines of WSDXXXXXXXX you will want to change it to a direct IP port.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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