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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-02-2017 05:53 PM

HP Recommended
Product: hp officejet 6500 wireless
Operating System: Microsoft Windows 10 (64-bit)

I have a hp officejet 6500 wireless.    I can send a print from my laptop (wirelessly) and it prints fine, however when I try to use the document feeder or the copier it prints 1/4 of the page in all black and the other 3/4 of the page is black and white vertical streaks.   Any one have any idea what would be causing that problem? 

3 REPLIES 3

‎03-03-2017 01:49 PM

HP Recommended

@jkwieb

 

This is a great location to get assistance! I read your post and see that you are getting vertical streaks when you copy.

I would like to help you resolve this issue. 

  • Clean the scanner.
  • Clean the ADF rollers.
  • Change the copy settings.
  • Change the paper settings.
  • Reset the printer.

Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers

Sandytechy20
I am an HP Employee

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‎03-03-2017 06:36 PM

HP Recommended

Thanks for getting back with me.    I went through the steps but did not have success.   I believe it has other problems as well (papermismatch keeps showing up as well and I have not been able to correct that either.   I think I need a new printer or it needs to be serviced.    Thank you for your time.

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‎03-04-2017 09:28 AM

HP Recommended

@jkwieb

 

I thank you for your response and I appreciate your effort on doing all troubleshooting steps.

I understand the situation well.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Open the scanner lid, check of the scanner light is lit up and moving across the screen when you copy.

I also see that you are getting paper mismatch issue on your printer.

  • Adjust the paper size setting.
  • Check the paper source setting.
  • Reset the printer.

Click here to refer the document.

 

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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