cancel
Showing results for 
Search instead for 
Did you mean: 
cfranz69
New member
1 0 0 0
Message 1 of 2
80
Flag Post
HP Recommended

printer

Officejet6962
Microsoft Windows 10 (64-bit)

My printer has just stopped printing word documents.  I deleted the program and reinstalled.  Still not working.  Any suggestions?

1 REPLY 1
HP Support Agent
HP Support Agent
19,724 19,712 1,302 1,969
Message 2 of 2
35
Flag Post
HP Recommended

printer

@cfranz69,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to print word documents.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to print from other programs?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Please press Win + R on your keyboard to get the Run Dialog box. 

Type spool and press enter or click on the OK button. 

This will bring up the spool folder. Right on the 'PRINTERS' folder and select properties. 

On the printer properties popup, click on the Security tab. 

Provide Full Control to all the users listed there. Apply the changes. 

Now open devices and printers from the control panel. 

Right-click on your printer and select printer properties. 

On the printer properties popup, select the Security tab and provide full control/access.

Apply the changes and restart the computer and try to print. 

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation