01-06-2020 02:41 PM
I had a paper jam which I think I cleared. Then it said that I needed to replace an ink cartridge. I replaced the ink cartridge with a compatible Office Depot cartridge. Now all I get is a message that there is a problem with the printer or ink--turn off printer and restart--if problem persists, contact HP. I have turned off and restarted several times. Sometimes the printer makes loud noises when it restarts.
01-11-2020 05:30 AM
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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