01-13-2020 01:21 AM
HP Deskjet 1000 printer is printing a large X and the printer icon at the top of a printed page. How do I get rid of the X and icon?
01-15-2020 08:15 AM
Welcome to the HP Support Community.
Do you see the same while printing a test page? Does this happen with all document or a particular document from an application?
Let's run the HP Print and Scan Doctor:
Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93
If the issue persists, let's do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo.
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
Let me know if this helps.
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Have a great day!
I am an HP Employee
01-16-2020 12:13 AM
I went thru all the steps suggested and nothing helped get rid of the large X and printer icon that would print out when I would print an email. I wondered if adjusting the screen size would have any effect, so I made the screen significantly smaller in width and in height. It worked. The printer no longer prints a large X or printer icon on emails that I print out.