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pauline19
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Message 1 of 2
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HP Recommended

printer

HP ENVY 5532
Microsoft Windows 10 (64-bit)

Im unable to print , have downloaded the doctor and scan as advised.  Test sheet printed fine but will not print anything else.  Help would be amazing please . 

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Message 2 of 2
42
Flag Post
HP Recommended

printer

@pauline19 

Hello,

In order to palliate this incident, please follow the following procedure:

1. Uninstall printing software:

  1. Unplug the USB cable at the back of the printer, if necessary.
  2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  3. Type appwiz.cpl, then OK. The Programs and Features window opens.
  4. Click the right mouse button on HP ENVY 5530 series Basic Software, then Uninstall and Yes.

    Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

  5. Follow the instructions on the screen to complete the uninstall of the printer.
  6. Restart the computer.

2. Launch the registry editor:

  1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  2. Type regedit, then OK. The registry editor opens.
  3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP ENVY 5530 series folder in the way:

  • C: \Program Files\HP
  • C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

  • C:\Windows\System32\spool\drivers\x64.
  • C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

  1. On the keyboard, tap the Windows and X keys simultaneously.
  2. Click Command prompt (admin), and then Yes.
  3. Type net stop spooler, then press Enter.
  4. Rename the file.
  5. Type net start spooler, then tap Enter.

5. Launch a new the printer installation with the HP ENVY 5530 series Full Feature Drivers and Software.

I remain at your disposal in case of need.

Best regards,:Wink:





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