cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
59
Flag Post
HP Recommended

printerhead will not align

HP officejet 6812
Microsoft Windows 10 (64-bit)

when doing a alignment it posts a message failed checked everything over and over still will not align

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
9,744 9,736 619 748
Message 2 of 2
21
Flag Post
HP Recommended

printerhead will not align

Hi @tjhook

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to fix the alignment issue:

 

Did you replace any ink cartridge recently?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Perform step 3 from this document.

 

Clean the printhead

  1. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon .

  2. Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.

  3. Touch Clean Printhead.

  4. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

    NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

For more info on resolving alignment issues, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation