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printhead Ox19ca0013

I got a message that there is a print head problem Oxc19a0013.  How do I fix, other than to find a better printer?

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printhead Ox19ca0013

Hi @Madame_X


Welcome to the HP Support Community. I'd be happy to assist you with the printhead error. 


Appreciate you trying the steps. Have you also tried the steps mentioned in this document - HP Printers - Error Indicates Faulty Printhead

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 


If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.


Hope this helps! Keep me posted. 


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I am an HP Employee

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