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printhead issue

HP Recommended
officejet pro 6830

cant print get error code - problem with printhead 

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@gcupp

 

Welcome to HP forums, I see that you are getting printhead issue on the printer.

  • Did you do any changes to the printer?

Meanwhile, Reset the printer

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

       NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Remove the ink cartridges

  1. Open the ink cartridge access door.

  2. Wait until the carriage is idle and silent before you proceed.

  3. To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it.

    Image: Removing the ink cartridge.

  4. If an orange tab is attached to any ink cartridge, remove it.

    Image: Example of the orange tab.

  5. Place the ink cartridges on a clean piece of paper upside-down with the ink opening pointing up.

       CAUTION:

    Do not leave the ink cartridges outside the printer longer than 30 minutes. This can result in damage to the printer and the ink cartridges.

  6. Close the ink cartridge access door.

  7. Check the printer control panel for any error messages.

Clean the ink cartridge vents and contacts

  1. Gather the following materials:

    • A pin to clean any clogged vents

    • A clean, lint-free cloth

    • A clean, dry cotton swab

    • Distilled or bottled water

         CAUTION:

      Do not use tap water because it might contain contaminants that might damage the printhead.

  2. Examine the vent area located on top of the ink cartridge, next to the HP logo.Image: Example of the venta area.

  3. If any of the ink cartridges have clogged vents, use a pin to clean the vents.

    Figure : Example of a clogged vent

    Image: Example of a clogged vent.

    Figure : Example of a clean vent

    Image: Example of a clean vent.
  4. Lightly dampen a fresh, lint-free cloth.

  5. Wipe any accumulated ink and debris on the copper-colored contact on the ink cartridge.

       CAUTION:

    Be careful to wipe only the ink cartridge contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

    1. Ink cartridge contacts

  6. Wipe the contact with a dry, lint-free cloth.

  7. Repeat the steps to clean each ink cartridge contact.

  8. Lightly dampen a lint-free swab.

  9. Wipe any accumulated ink and debris on the copper-colored contact on the printhead.

    Image: Example of the copper-colored contacts on the printhead

  10. Wipe the contact with a dry, lint-free swab.

  11. Reinsert each of the ink cartridges into its slot, and then push the ink cartridge forward and down until it snaps into place.

    Make sure each colored dot on the ink cartridge label matches the colored dot on the carriage.

    Image: Snapping the ink cartridge into place

  12. Run your finger along the top of the ink cartridges to make sure none of them protrude.

    If any ink cartridges protrude, press down firmly until each ink cartridge snaps into place.

  13. Close the ink cartridge access door.

  14. Check the printer control panel display for the error message.

    • If the message is to Replace the, or Ink Cartridge, remove the specified ink cartridge(s) and clean the copper-colored contact again, and then reinsert the ink cartridge(s).

Update the printer firmware

Refer this HP document to update the printer firmware:- Click here

 

Let me know how it goes.

If this helps, please mark my post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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