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Ropei
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Message 1 of 2
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printhead problem cod. 0xc19a0041

HP Office Jet Pro 6960
Microsoft Windows 10 (64-bit)

After having changed the original Cyan cartridge with a new one,  printing became uncorrect with the message " prinhead problem 0xc19a0041".

Repeated maintenance attempts were useless. What to do more?

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Message 2 of 2
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printhead problem cod. 0xc19a0041

@Ropei

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you still see the error message?

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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