I have went through the process on the printer and the printhead does not do anything, no paper comes out at all as well as with the align printhead. The clean page smears just keeps spinning. I bought a HP printhead cleaning kit and it still does not work. I had this printer for a while, but it stopped working after a few months and it has been packed up in original packaging since July 2016 purchased in April 2016 . I've called tech support and they were unable to assist me, and the chat line is a BIG JOKE! I just want my printer to work without having to spend lots of money.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.