07-01-2020 03:25 PM
My printer was printing fine and one day started printing blank pages without any ink (color or black). The cartridges were only a week or two old and, again, had been working fine until they stopped working one day.
07-04-2020 10:19 AM
Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.
To better assist you -
1) Does the copy works?
2) What's the application you are trying to print from? Have you tried printing from a different application or devices?
While you respond to that, let's print a Print Quality Diagnostic page -
Load plain white paper in the input tray.
From the printer control panel, open the Setup menu.
Open the Reports or Tools menu.
Touch Print Quality Report.
Post the Print Quality Diagnostic page here so we can help you further.
You may also refer to this document - Print Quality Issue
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
I am an HP Employee
07-04-2020 12:08 PM
Thanks for your message! To answer your questions:
(1) The copier does not work. That is to say, it will go through the motions of copying but the result is a blank page.
(2) I have tried printing from both a Windows and a Mac laptop.
I tried but am unable to get a Quality Diagnostic page. The printer just prints a blank page. I also tried to update but it says the most current updates have already been installed.