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printing blank pages

HP Recommended
HP OfficeJet 6954

My printer was printing fine and one day started printing blank pages without any ink (color or black).  The cartridges were only a week or two old and, again, had been working fine until they stopped working one day.  

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Hi @JNC563

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

To better assist you - 

 

1) Does the copy works? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page - 

 

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Reports or Tools menu.

  4. Touch Print Quality Report.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document - Print Quality Issue

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Hi Asmita, 

Thanks for your message!  To answer your questions:

(1) The copier does not work.  That is to say, it will go through the motions of copying but the result is a blank page.

(2) I have tried printing from both a Windows and a Mac laptop.

 

I tried but am unable to  get a Quality Diagnostic page.  The printer just prints a blank page.  I also tried to update but it says the most current updates have already been installed.

 

 

 

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@JNC563

 

Thanks for replying 🙂 

 

Please try step# 12 to 19 from here.

Asmita
I am an HP Employee

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Thank you  - I just went through these steps, Aligning the Printhead and Cleaning the Printhead and the alignment and test pages are all still blank.

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@JNC563

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue. 

Asmita
I am an HP Employee

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