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printing error

HP Recommended
hp 8600
Microsoft Windows 10 (32-bit)

My printer won't print .  It said to unplug and restart.  I did several times.  It also said it might be ink cartridge issues.  All my cartridges have ink.

Still will not print

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JanetHill, Welcome to HP Support Community!

 

I see that your printer is in an error state. I'd recommend you follow the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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