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lucasva
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Message 1 of 2
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printing in black and white

Envy 7640
macOS 10.15 Catalina

No longer shows option for black and white print

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

printing in black and white

Hi @lucasva

Welcome to the HP Support Community. I'd be happy to assist you.

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Make sure the printer is installed using the AirPrint driver. Check the print settings on the MAC, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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