printing in pink

[milosmum]

I wondered if anyone can help me please? my printer started to print in pink so I got a new colour cartridge thinking it was that and its still printing in this way. It will print in black only so thats fine.

I've cleaned the print heads twice.

I've gone through the support/troubleshooting and none of this has worked. Is it really goodbye to this printer?-I've only had it 4 years!

Thanks

[Jay_G24]

Hi @milosmum

Welcome to the HP Support Community. I'd be happy to assist you with the  "print quality" issue. 

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white paper in the paper tray.

2. On the printer control panel, touch the Settings icon , and then touch Tools.

   The Tools Menu displays.

3. Touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

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