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barbravdm
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Message 1 of 2
54
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printing issues

envy 5000 all in one printer series

Hi,

 

Even though I'm really content with my new printer, I've started to notice that my prints have become pretty uneven.

I already tried to re-line the thing by printing and scanning the test page. The system says it's outlined to the best of its ability but it's clearly no printed even. Wat can I do to fix the issue?

 

Thanks in advance!

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

printing issues

@barbravdm, Welcome to HP Support Community!

 

To further isolate the issue and provide you with assistance, I'd recommend you print a print quality diagnostic report and share the results with us. Here is how you do it-

 

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Print Quality Diagnostic report without defects

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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