01-14-2020 09:59 AM
My pages come out with "white ribbons" going horizontally on the page - It's like 5 or 6 lines in random places come out with only the upper or lower half of the text line printing. I have done the cleaning utility and the alignment utility numerous times.
01-16-2020 04:59 PM
@fishergp Here are a few steps that should help resolve the issue once and for all:
Step 1: Print a Print Quality Diagnostic Report
Load plain white paper in the input tray.
Touch the ATM button () next to the Setup icon () in the lower-left corner of the control panel.
Touch the right arrow button () to select Tools, and then touch OK.
Touch the right arrow button () to select Print Quality Report, and then touch OK. The printer prints the report.
Figure : Example of a Print Quality Diagnostic Report with no defects
Step 2: Check the Print Quality Diagnostic Report for defects
Review the diagnostic areas of the Print Quality Diagnostic Report to check for defects. Defects on the report can help you identify the print quality issue, and then troubleshoot it.
Figure : Diagnostic areas of the Print Quality Diagnostic Report
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 Under Solution Six (onward)
(By the end of this article all the issues should be resolved)
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01-29-2020 01:18 PM
Thanks so much for the response. The steps indicated did nothing to fix the issues. The ink was not low, but just in case it was the issue, and i had nothing else to try, I purchased new ink cartridges. That fixed the problem. Maybe i just don't use my printer enough and it got dried out.
01-30-2020 12:16 PM
@fishergp That's an accurate assumption, we suggest using the printer atleast 2-3 times a week to ensure it doesn't dry out as such,
That said, I'm glad its been sorted and I hope you have a good day, ahead.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee