Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

printing issues

Microsoft Windows 10 (64-bit)

HP officejet 4500 wireless printer started printing with shadows

HP Support Agent
HP Support Agent
20,743 20,643 1,148 1,239
Message 2 of 2
Flag Post
HP Recommended

printing issues



Welcome to HP support community.


Did you make a copy and check if that prints fine?


Print a diagnostic report

  1. Load plain, white paper into the input tray.

  2. Press the Setup button  on the printer control panel.

  3. Press the Right Arrow button  to select Print Report, and then press OK.

  4. Press the Right Arrow button  to select Print Quality, and then press OK.

    The diagnostic report prints.

    Figure : Print quality diagnostic report

    Image of a print quality diagnostic report
  5. Check the print quality diagnostic report for defects.

You can refer this HP document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation