-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printing photos
Create an account on the HP Community to personalize your profile and ask a question
12-08-2019 04:57 PM
Accepted Solutions
12-11-2019 06:20 AM
@Mapes4, Welcome to the HP Support Community!
This seems like a print quality issue. Let us try these steps:
- Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
- Which application are you trying to print from?
- Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?
Update the printer firmware
Click here to know different methods of updating printer firmware.
Check the estimated ink levels
On the printer control panel, swipe down to open the Dashboard, and then touch the Ink icon. Replace any low or empty ink cartridges.
Clean the ink cartridges
-
On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.
-
Swipe up on the display, and then touch Printer Maintenance.
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Touch Clean Cartridges, and then touch Continue.
-
If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.
-
NOTE:
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Print a Print Quality Diagnostic page
-
On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.
-
Swipe up on the display, touch Reports, and then touch Print Quality Report.
-
Check if the issue persists.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
12-11-2019 06:20 AM
@Mapes4, Welcome to the HP Support Community!
This seems like a print quality issue. Let us try these steps:
- Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
- Which application are you trying to print from?
- Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?
Update the printer firmware
Click here to know different methods of updating printer firmware.
Check the estimated ink levels
On the printer control panel, swipe down to open the Dashboard, and then touch the Ink icon. Replace any low or empty ink cartridges.
Clean the ink cartridges
-
On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.
-
Swipe up on the display, and then touch Printer Maintenance.
-
Touch Clean Cartridges, and then touch Continue.
-
If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.
-
NOTE:
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Print a Print Quality Diagnostic page
-
On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.
-
Swipe up on the display, touch Reports, and then touch Print Quality Report.
-
Check if the issue persists.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
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