02-08-2020 02:49 PM
My printer does not print out the size photo I choose. e.g I choose a 5x7 nd I get a 5x5 . all the photos come out too small for frames
02-08-2020 04:04 PM
The following uses the HP Smart Application for Windows as an example to illustrate the explanation.
The size and shape of the printed image is a result of several factors.
If the original shape of the photo is square,
The resulting print may require that the photo be opened in an appropriate photo software and edited into the shape of the paper on which you want to print the image
and / or
The print may need to be cropped or set to "fit"
and / or
The print may require that it be printed on larger paper and manipulated to present the size and shape of the print you want
and / or
The photo may refuse to print in the altered shape that you want
The printed image may cut off if the orientation does not match the content in the original photo.
HP Smart for Windows provides the options to select your paper size, your photo size, and the orientation.
To see whether what you want is going to work,
download and install HP Smart for Windows
Open the application
Select the photo you want to print
When the photo print menu opens, select "ON" "Let the app change my printing preferences"
Select the orientation, the paper size, and the photo size
Leave Borderless "OFF" (Printer does not support borderless printing.)
Change the various settings to see the preview (what the application thinks will print on the paper).
Open More Settings to select / confirm other settings.
When ready to try it, click Print
General Example - HP Smart - 5x7 inch print
Note that the "normal" orientation of this photo would be "landscape" - some details have been cut off from the edges to force the image into the narrow-tall configuration.
Things are much simpler if the original shape of the photo is already in the shape you want to print.
In the case of an image that is rectangular,
Portrait (5 inches wide by 7 inches tall)
Landscape (7 inches wide by 5 inches tall)
General Example - Officejet 9025 - Borderless Print - Landscape 4x6 inch
HP Smart for Windows
Learn how to use HP Smart on your Windows 10 computer
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
Links to HP Smart software for Windows and Mobile devices, includes an FAQ section
Reference and Resources – Places to find help and learn how to use your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Mobile Printing options for supported printers / devices
Mobile Printing – Options, How-to, Help, and Information
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Read this document first - List of printers and supported applications
“Print Anywhere App” Supported on Select Printers
HP Smart - iOS and Android - Download, How-to. Videos, and FAQ
HP Smart – Reference Sheet
HP Mobile Printing – “Show and Tell” – Step by Step How-to
Learn how to connect and use your printer with your device
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