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‎08-06-2020 04:06 PM

HP Recommended
Product: Envy 7855

I have a brand new envy 7855 when I try to print every turns pink. I cleaned the cartridges three times and its still not working. Attached is the sheet printed after the cleaning. It says the yellow is missing but i'm not sure how to fix that. HELP!

HPSCAN_20200806215156915 copy.jpg

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1 REPLY 1

‎08-09-2020 02:45 PM

HP Recommended

@MK1998ROX

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the operating system you are using?
  • Are you facing the same issue when you make a copy?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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