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‎01-25-2020 07:02 PM

HP Recommended
Product: HP Envy 5052 all in one
Operating System: Microsoft Windows 8.1 (64-bit)

My printer will not print any text only color whats the problem

3 REPLIES 3

‎01-26-2020 08:17 AM

HP Recommended

Have you tried cleaning the black cartridge? (click here for more info)

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‎01-26-2020 10:02 AM

HP Recommended

I am having the same problem with an HP6970 All-in-one.  Tried everything suggested from cleaning heads, realigning, cleaning and then replacing cartridge and checking all settings.  Won't print b&w from computer or internal test page. Everything else is working ....can't figure out what gives - it printed fine and then just stopped in the middle of a document.  Is there a sensor or connector that gave out? Scan doctor 5.3 says all systems are ok.  Good luck - post if you resolve your issue.

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‎01-26-2020 10:15 AM

HP Recommended

@GTRNJ if your warranty is over take a look on youtube for vids on cleaning your type of printhead.

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