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in2snoopin
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printing troubleshoot

HP Envy 5052 all in one
Microsoft Windows 8.1 (64-bit)

My printer will not print any text only color whats the problem

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Message 2 of 4
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printing troubleshoot

Have you tried cleaning the black cartridge? (click here for more info)

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GTRNJ
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printing troubleshoot

I am having the same problem with an HP6970 All-in-one.  Tried everything suggested from cleaning heads, realigning, cleaning and then replacing cartridge and checking all settings.  Won't print b&w from computer or internal test page. Everything else is working ....can't figure out what gives - it printed fine and then just stopped in the middle of a document.  Is there a sensor or connector that gave out? Scan doctor 5.3 says all systems are ok.  Good luck - post if you resolve your issue.

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Message 4 of 4
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printing troubleshoot

@GTRNJ if your warranty is over take a look on youtube for vids on cleaning your type of printhead.

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