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‎12-09-2019 05:12 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

just purchased 5200 series.  when i  print multiple pages, the last page that print get a vertical line.  how do I turn off.  doesn't matter what program I print from.  does not appear on single pages or page 1 or 2 if printing 3 pages only last page that leaves printer.

 

1 REPLY 1

‎12-12-2019 09:17 AM

HP Recommended

 @suekim, Welcome to HP Support Community!

 

Let us try and update the printer firmware first to isolate the issue. Here is how you do it-

 

Update the printer firmware

Download available firmware updates from the HP website. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Also, what happens when you make multiple photocopies on the printer, does the issue re-occur?

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

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