Post new question
Question
Reply
 
Top Student
Posts: 6
Member Since: ‎03-20-2017
Message 1 of 9 (166 Views)

prints on paper but page blank

Product Name: PhotosmartC4400 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

Prints blank pages.  I've used "Print and Scan Doctor", uninstalled and reinstalled printer, printed test page, printed internal page, unplugged printer, reinserted cartdridges, looked for updated drivers.  Does not print from any program.  It printed a document perfectly and a few minutes later reprinted it with no ink. It sounds like and the paper acts like it is really printing but everything I print comes out blank.

Reply
0 Kudos
Highlighted
Provost
Posts: 29,562
Member Since: ‎11-17-2008
Message 2 of 9 (143 Views)

Re: prints on paper but page blank

The troubleshooting steps in the document here may help resolve blank pages printing from your Photosmart c4400 printer.  Does the diagnostic page print properly or is it blank as well?  The diagnostic page does not use the print driver, it is controlled by the printer's firmware.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Top Student
Posts: 6
Member Since: ‎03-20-2017
Message 3 of 9 (134 Views)

Re: prints on paper but page blank

I also did that before posting. 

 

There was  no partial or fading ink.  It had been printing perfect, then switched to no ink at all.

 

Neither test page had ink. 

Provost
Posts: 29,562
Member Since: ‎11-17-2008
Message 4 of 9 (119 Views)

Re: prints on paper but page blank

Were both black and color properly printing before, but both have now stopped?  There are a couple things to check:

 

  • Remove the cartrddiges and gently blot the printhead on a damp tissue.  Do you get a strong blot (not just a smudge) or the black and color inks? 
  • With the printer turned on unplug the printer (and disconenct any cables) for sixty seconds or so, then plugh the printer back in and repeat the  diagnostic test.  Any change?

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Top Student
Posts: 6
Member Since: ‎03-20-2017
Message 5 of 9 (108 Views)

Re: prints on paper but page blank

Strong blot with the color, weak blot with black.  Estimated ink levels say they have ink.

Unplugged wires to printer 60 sec.  Blank diagnostic page.

 

Top Student
Posts: 6
Member Since: ‎03-20-2017
Message 6 of 9 (107 Views)

Re: prints on paper but page blank

Yes they were printing properly and stopped suddenly

Provost
Posts: 29,562
Member Since: ‎11-17-2008
Message 7 of 9 (105 Views)

Re: prints on paper but page blank

Having both black and color fail completely and suddenly, while the ink is still available and the printer is going through the motions of printing, would appear to be a printer hardware failure.  I will ask some of the other HP experts online today to step in and make suggestions, there may be something else to try. 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Regents Professor
Posts: 5,108
Member Since: ‎04-11-2012
Message 8 of 9 (81 Views)

Re: prints on paper but page blank

Hello, 

 

Iam sure you have tried steps suggested by @Bob_Headrick .

However click HERE to see if the steps could help.

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
Posts: 6
Member Since: ‎03-20-2017
Message 9 of 9 (66 Views)

Re: prints on paper but page blank

I just did the clean and intermediate clean and prime and clean again......blank pages

It says to buy new cartridges now

 

I would think new cartridges if the colors had become faint before the colors disapeared, but  I've never had ink run out between documents.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation