problem printing with officejet pro 8720

[izzyinn1]

I am having trouble trying to print, the printer software is installed on my pc but it wont let me print anything, when i do it tries to send it as a fax instead of printing, but i never setup the fax part of the install so i dont know why it is trying to do this, i can print with no problems straight from my mobile though? can anyone help?

cheers

[8lives · Accepted solution]

Check Settings > Devices > Printers and scanners and make sure the 8720 is set as the default.

[Francisgardom]

my printer says Yyour printer has experienced and unexpected configuration problem Ox80040003 when I try and print from an email attachment

[Francisgardom]

It is already set as the default; and the Troubleshooter cannot find any problem; and it works with all other packages (e.g. MSWord; but this message comes up whenever I click on an attachment in Firefox and ask it to print

Francis

[8lives]

@ Francisgardom, have you updated Firefox?

Have you tried another browser?

Can you print to a PDF file?

[Francisgardom]

Thank you for your answer, Deen

Yes i have updated firefox

I am awaiting a reply from Hewlett Packard.

I haven't tried another Browser but I will do so

I have tried to print from Firefox Browser generated PDF files but it only works  by printing them to PaperPort, Copying the text and pasting them into MS Word

Francis

[8lives]

@Francisgardom, what operating system are you using?