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vasilhs
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Message 1 of 2
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problem with blue and magenta

HP Officejet Pro K5300/K5400
Microsoft Windows 10 (64-bit)

First I want to know that: 1) I have cleaned the cartridges, the cartridges, the ink cartridges, and in their replacement I have shaken them very well 2) Brunette is all new to Hp authentic I have also cleaned the receptacles from the black 3) I have done all the printer checks I still have trouble printing when I want to print blue ... if I put a photo just a blue color prints normally ... but when printing a resume blue prints it pink, I don't know the logo please help me to emphasize that the gray scale is off Please see photos to find out

1) write photo

Screenshot_2.png

 

2)fail photo and one photo with only blue color test 

Screenshot_3.png

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HP Support Agent
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Message 2 of 2
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problem with blue and magenta

@vasilhs

 

Welcome to HP support community.

 

Clean the printheads

  1. Make sure the printer is loaded with unused white paper.

  2. Open the printer Toolbox and select the Services tab.

  3. Click Clean Printheads. A Clean Printheads window opens. Click the Clean button.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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