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robbo3270
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Message 1 of 2
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problem with printer or ink system

hp officejet 6600
Microsoft Windows 7 (64-bit)

when i turn printer on i get the error message,

problem with printer or ink system

i do not get any error code,i have removed cartridges and reinstalled them but cannot get past this error to even test printer or check ink levels

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HP Support Agent
HP Support Agent
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Message 2 of 2
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problem with printer or ink system

Hi @robbo3270

Welcome to the HP Support Community. I'd be happy to assist you.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform step 2 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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