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Honor Student
Posts: 3
Member Since: ‎03-12-2016
Message 1 of 3 (139 Views)
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quereing instant ink

Product Name: hp Officejet 4658
Operating System: Microsoft Windows 10 (64-bit)

I have just recently purchased this printer , and signed up for the instant ink programme. My colour ran out last week and I have not received any replacement cartridge.

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Re: quereing instant ink

Your Instant Ink account is not associated to that email address. Can you think of a different email you may have used, or provide me with the printer's serial number?

 

Cheers,
Lisa
 - HP Instant Ink Support

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HP Support Agent
Posts: 17,195
Member Since: ‎09-02-2013
Message 2 of 3 (118 Views)

Re: quereing instant ink

Hi @arfer

 

I can help. Please provide me with either you Instant Ink account or the email address you used to enroll. I ask that you do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


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HP Support Agent
Posts: 17,195
Member Since: ‎09-02-2013
Message 3 of 3 (95 Views)

Re: quereing instant ink

Your Instant Ink account is not associated to that email address. Can you think of a different email you may have used, or provide me with the printer's serial number?

 

Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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