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"Incompatible Ink Cartridge" for new black ink cartridge

HP Deskjet 1010 Printer
Microsoft Windows 7 (64-bit)

I picked up a new 61 hp black ink cartridge from from Walmart. When I put it in my printer, I get the "Incompatible Ink Cartridge" error even though it's HP brand. When I decided to try my old ink cartridge, I got the same error. I did a hard reset and cleaned the cartridge and its slot, but it still doesn't work. The color cartridge works even though it and its slot are covered in ink.

HP Support Agent
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Message 2 of 2
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HP Recommended

"Incompatible Ink Cartridge" for new black ink cartridge

Hi @Boros


Welcome to the HP Support Community. 


Please try these steps - HP Inkjet Printers - Ink Cartridge Errors

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Have a great day! 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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