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"Ink system failure" message error code Oxc18a3e02 on my HP D7160.

HP D7160
Mac OS X 10.10 Yosemite

I purchased a new yet old HP D7160. Although it is an older model, it has never been used before. When I unboxed it and set it up, I put in the 6 cartridges that came with it. During the initialization process, a message was flashed on the printer screen saying "ink system failure." Because these were the original cartridges that came with the printer and were out of date, I wonder if this contributed to the message of "ink system failure." I went online and found out how to do a hard reset which I did, but when the printer turns on after the reset, I still get the "ink system failure" message. I tried to return to the home screen in order to go to settings and let me choose the option of restoring the printer to its factory settings, but it won't let me navigate to this option. I like this printer because it prints such beautiful pictures, but with the problem of "ink system failure" it is presently useless. Any suggestions? 

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"Ink system failure" message error code Oxc18a3e02 on my HP D7160.

Hi @chester45

 

Welcome to the HP Support Community. I'd be happy to help you with the cartridge error.

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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