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ANG416
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"No Printer connected" error OfficeJet PRO 6975

OfficeJet PRO 6975
macOS 10.14 Mojave

My printer has been on my wifi for over a year. Lately when printing wifi it will come up with the driver settings but when I select print I get an error that there is not a printer connected. If I reboot printer it will usually start to print. Wifi symbol is present on Printer. Info from printer on wifi seems fine( name etc ). Happens from all computers in the house. Firmware version is the latest at least that is what PC said when I went to run it. Thanks for any advice!

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HP Support Agent
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"No Printer connected" error OfficeJet PRO 6975

@ANG416, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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ANG416
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"No Printer connected" error OfficeJet PRO 6975

Hi, sorry didn't see your message. The printer & PC are  on the same network. It will print 4 out of 6 times. Nothing has changed on the network.It isn't too far from the router. If I reboot it the printer it will work. Nothing new installed on my mac as far as antivirus. This is the same router and set up I have successfully been using for over a year.

Thanks!

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HP Support Agent
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"No Printer connected" error OfficeJet PRO 6975

@ANG416,

 

Thanks for replying!

  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
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