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"Paperjam" error msg,witrh no paperjam found anywhere. Printer platten will not move to the left

HP Officejet 6500printer
Microsoft Windows 10 (32-bit)

"paper jam" error msg. with no paper jam detected after thorough investigation.  Also printer cartridge will not move left even after gentle persuasion.

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"Paperjam" error msg,witrh no paperjam found anywhere. Printer platten will not move to the left

Hi @jeepster21

Welcome to the HP Support Community. I'd be happy to assist you.

 

It seems like the print carriage is stuck.

 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printer.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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