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HP Recommended

"Print cartridge cannot move"

OfficeJet Pro 6970
Microsoft Windows 10 (64-bit)

Printer and all functions have worked fine for months (printer less than 9 months old). Suddenly, error message "The Print cartridge cannot move. Clear any paper jam or obstruction and select okay". I have followed every possible instruction, and it still doesn't work. I think it's mechanical but I cannot figure out how to access assistance for  this mechanical problem.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

"Print cartridge cannot move"



Welcome to HP support community.


If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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