"Printhead appears missing" on new OfficeJetPro 9025

[Stuck487]

On setting up the new HP Office JetPro there is a Printhead Problem "the printhead appears to be missing" -  "Event Code 62.80.AO" I have taken the cartridges out and reinstalled them three times, and turned the printer on and off.  I cannot connect to the internet because I cannot get past this screen!

[senan6806 · Accepted solution]

@Stuck487

A warm welcome to HP Support Community!

Power resetting the printer and re-seating the printhead might clear the error. Here is how to do it:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove the printhead for the printer and close the door. Instructions on how to remove the printhead can be found here. 

3) Remove the power cord from the back of the printer (Do no press the power button)

4)  Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the printhead.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Terry280]

I followed the instructions to remove printhead and re-install and my error went away....for now anyway.

[shoe1]

I followed these instructions twice and still get the same error message.

[Kumar0307]

Hi @shoe1

Welcome to the HP Support Community. 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!