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Nigel29
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Message 1 of 2
58
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HP Recommended

"Remove and reinstall the indicated ink cartridge... [colour]"

Thank you for replying. I do not have an instant ink plan, not sure what that is.

I have followed the trouble shooting without success although I have not tried with a new cartridge because I don't have one although I have placed 2 old cartridges in the printer and the issue has not re-occurred. 

Therefore the issue seems to be with the cartridge and as I previously mentioned, this is the second time it has happened with the colour 63XL cartridge and they are not cheap to replace.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
33
Flag Post
HP Recommended

"Remove and reinstall the indicated ink cartridge... [colour]"

Hi @Nigel29

 

Welcome to the HP Support Community. 

 

This looks like a hardware issue, I'd suggest you Contact HP in your region regarding this issue. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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