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HP Recommended

"The following ink cartridge(s) must be replaced" on screen after installing new genuine cartridges

HP Deskjet Ink Advantage 3545 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

Installed a new genuine HP 678 color cartridge after getting a low ink message on my Deskjet 3545.

Got a new message "Ink cartridge problem.  "The following cartridge must be replaced".  I took it out and reinstalled.  Pressed OK.  Same message.  Installed new genuine HP 678 black cartridge.  Pressed OK.  Same result.  

Continued removing and replacing the same cartridges.  Same result.

Turned printer off and on.  Same result

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HP Recommended

"The following ink cartridge(s) must be replaced" on screen after installing new genuine cartridges

@Aditya_Thakur

 

Welcome to HP support community.

 

Clean the electrical contacts

  1. Turn the printer on.

  2. Open the door to access the cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Remove the cartridge indicated in the error message from its slot, holding it by its side.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

  5. Remove any protective tape that still might be on the contacts.

       CAUTION: 

    Do not touch or try to remove the copper electrical strip.

    Remove the plastic tape and do not touch the contacts or ink nozzles

  6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.

    Cleaning the copper-colored contacts on the cartridge

  7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

    The carriage contacts

  8. Wait 10 minutes for the contacts to dry.

  9. Reinsert the cartridge.

    • Insert the black cartridge into the right slot.

    • Insert the tri-color cartridge into the left slot.

  10. Repeat these steps for the other cartridge, if necessary.

  11. Close the cartridge access door.

  12. If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.

  13. Check for the error message.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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