• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-09-2018 08:33 AM

HP Recommended
Product: Ho officejet pro 8610
Operating System: Microsoft Windows 10 (64-bit)

on Hp officejet Pro I'm getting "The printhead appears to be missing, not detected, or incorrectly installed." I recently unsubscribed to HP ink refill program. I bought and instllaed new ink cartridges." I tried the reset the printhead instruction 3 times. Still doesn't work. Is it because I unsubscribed?

1 person had the same question
4 REPLIES 4

‎11-09-2018 01:41 PM

HP Recommended

This is a common problem on the Officejets.

You will need to replace the printer.

For info click here.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎11-09-2018 04:54 PM

HP Recommended

You’re kidding. I just bought new ink. I need a new printer?

Was this reply helpful? Yes No

‎11-09-2018 05:02 PM

HP Recommended

Based your description, most likely unless your printer warranty is still valid.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎11-12-2018 04:26 AM

HP Recommended

Wow. Unbelievable. I see many others have this problem and there are lawsuits against HP. I Bought a Brother printer and will never buy HP again. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.