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‎04-19-2019 05:28 PM

HP Recommended
Product: HP Officejet 8600 Pro Plus All-in-One N911g
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet 8600 Pro Plus All-In-One printer will not print due to an error, stating "There is a problem with the printer or ink system..."  I have attempted to turn it off and back on, unplugged it several times and plugged it back in, and removed the printerhead and placed it back in but the error continues to appear.

 

Dell Laptop with Windows 10 64-bit OS

Jeremy
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2019 10:39 PM - last edited on ‎11-24-2022 05:49 AM by Retired

HP Recommended

Hello,

Please click  HP Customer Support - Software and Driver Downloads   to access the steps that should resolve the issue .

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

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4 REPLIES 4

‎04-19-2019 10:39 PM - last edited on ‎11-24-2022 05:49 AM by Retired

HP Recommended

Hello,

Please click  HP Customer Support - Software and Driver Downloads   to access the steps that should resolve the issue .

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎04-22-2019 01:38 AM

HP Recommended

Thank you... my printer is functioning normally now... it must have adjusted after I had repeated the steps a couple times with regards to the printerhead... taking it out and placing it back in.  

Jeremy
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‎07-11-2019 09:00 AM

HP Recommended

No matter what I do the above message keeps appearing

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‎07-12-2019 10:48 PM

HP Recommended

Hello, 

 

If you have tried the steps mentioned in the above post and issue still persists, then it could be an issue with the printhead.

 

I'd suggest you to contact HP Tech support for further assistance...

https://support.hp.com/us-en/contact-hp

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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