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Message 1 of 2
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"This is a web services printer"

HP504FFF(HP OfficeJet Pro 8500 A909a)
Microsoft Windows 10 (64-bit)

Hi, I get the error message "This is a web services printer" even when trying to print a testpage via Systemsteuerung\...\GeräteUndDrucker > right click > Druckereigenschaften on the icon of "HP504FFF(HP OfficeJet Pro 8500 A909a)".

It is not depending on Firefox or any Non-Microsoft/Windows-Software.

  • Windows 10, 64 bit, Auto update
  • LAN Cable
  • No recently installed software

How to get my printer running again?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

"This is a web services printer"



Welcome to HP support community.


Download and run HP print and scan doctor to fix the issue.

Download link: 



  • Run PSDR v5.0.2 
  • Once the PSDR detects the Printer, it will show up the IP address and Software Status. 
  • Select the correct Printer and click on Next. 
  • PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 
  • Once PSDR goes through all checks and automatic fixes, click on Print a test page. 
  • Regardless if PSDR printed the test page or not, click on “NO PRINT” 
  • PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 
  • Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR.  

I hope hat helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits

several other.


I am an HP Employee

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