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"service station stalled" error

macOS 10.13 High Sierra

the printer stopped in the middle of a job and displayed the "service station stalled" error. "Press okay." I press okay, the ink cartridges run side to side then the error pops up again. 

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"service station stalled" error

Hi @jeffbo5


Welcome to the HP Support Community. I'd be happy to assist you with the service station stalled error. 


Let's try these steps to reset the printer - 


1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware


If the issue still persists, try these steps.  


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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