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Dandycat
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Message 1 of 2
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HP Recommended

" the feature has been locked by the person who set up the printer"

OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

When I try to change most settings including network settings and "restore" I get the message "the setting has been locked by the person who set up the printer."  Most settings have a padlock icon next to them. I performed a factory restore through the Embedded Web Server but that didn't fix the issue, all settings were restored to defaults but everything is still locked. Basically I'm completely locked out of my printer.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

" the feature has been locked by the person who set up the printer"

@Dandycat,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to change certain settings on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In this case, we need to perform a semi-full reset to fix this issue. However, as the steps to perform a semi-full reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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