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scsea
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"there is a problem with the printhead" message won't allow me to print

HP Officejet Pro 6835
Microsoft Windows 7 (64-bit)

my HP Officejet Pro 6835 won't allow me to print. I get the message:  There is a problem with the printhead

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HP Support Agent
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"there is a problem with the printhead" message won't allow me to print

@scsea, Welcome to the HP Support Community!

 

I'm afraid this seems like a hardware issue with the printer. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform step 2 mentioned in this document.

 

Note: For more info on  'Problem with printhead' Error, you may refer to this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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