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MNTim
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Message 1 of 4
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"there is a problem work the printer or ink system."

Inkjet Pro 8610

Error message "there is a problem work the printer or ink system." 

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HP Support Agent
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Message 2 of 4
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"there is a problem work the printer or ink system."

@MNTim There are a few steps that should help resolve this issue:

 

Step 1: Reset the printer

Resetting the printer might clear the error message.

With the printer turned on, disconnect the power cord from the printer.

  1. Unplug the power cord from the power source.

  2. Wait 60 seconds.

  3. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  4. Turn the printer on.

If the error message persists, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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MNTim
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Message 3 of 4
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"there is a problem work the printer or ink system."

Thanks for the reply Riddle_Decipher. I had tried all of those steps but nothing worked. We've decided that it had lived a good life and can now go to the Big Landfill.

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HP Support Agent
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Message 4 of 4
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"there is a problem work the printer or ink system."

@MNTim I'm afraid you are right about it having a good life so far, as that is a hardware malfunction if the suggested steps haven't helps, 

That said, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation