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‎04-08-2020 08:48 AM

HP Recommended
Product: envy 7100
Operating System: macOS 10.15 Catalina

My printer is asking me to remove and reinstall the black cartridge. I've done this multiple times, cleaned the cartridge and printer contacts, as well as doing a hard reset mentioned in similar threads. All to no avail. 

How do I get a replacement cart sent  (I've an instant ink account), given that all the support seems to be shut down?

2 REPLIES 2

‎04-09-2020 03:59 AM

HP Recommended

Anyone have any additional tips for clearing this error?

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‎04-10-2020 12:19 PM

HP Recommended

Hi @alexray

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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