receiving unexpected configuration problem 0x8007007e

[envy7855]

Receiving the above error when printing on the internet. I have turned off the printer and disconnected the cables and turned back on still receiving error.

[praveen196]

@envy7855 Welcome to HP Community!

I understand that you are getting 0x8007007e error message.

Do not worry. I will try to fix the issue.

Let's try these steps -

Step 1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 3 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 

2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

If the issue still persists, try updating the printer's firmware -

Download and install the printer's firmware from here.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!