regionalization request for hp office jet pro 8710

[Perez-Mi]

I have follow the recommendations given in another question having the same situation as mine in this forum:

" "HP cartridges have a warranty that will cover the regionalization reset process even if the printer is not in warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this >" "

I have done it twice and the response time says 1day but I haven't had the response in my email yet.  is there a phone number for HP that you can contact them directly ? please NO virtual agent !! 

Thanks for the help

[ShlomiL]

Hi,

Please follow below guidelines to contact HP through the social media channels, be sure to include clear information about moving with the printer from another country:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

Shlomi

[TEJ1602]

@Perez-Mi, Welcome to HP Support Community!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!